DELIVERY TERMS :
The following Delivery Terms apply to delivery of Products ordered by Customers through the Online Store accessible via https://honesy.eu.
Capitalized terms and expressions used in this Delivery Terms shall have the meaning as indicated in Terms and Conditions accessible under the URL: https://honesy.eu.
Products are delivered in the Republic of Poland and other European countries where the product may be sold. The Buyer assumes the right to purchase and use the Product to the fullest extent in the country where the Buyer performs such act, to the extent permitted by the Law, and the Seller shall not be liable for this under any circumstances.
Products are delivered by courier at the address provided by the Customer in the Order Form.
The delivery of the Products to the Customer is payable unless these Terms and Conditions state otherwise. Product delivery costs (including fees for transport, delivery, and postal services) are indicated to the Customer within the Online Store when placing the Order.
If the total price of ordered Products exceeds the amount of 50 EUR, calculated as per the exchange rate announced by the National Bank of Poland and binding on the day of placing the Order, the delivery is free of charge.
The ordered Products will be sent by the Seller to an address indicated by the Customer within the time limit indicated in its description, not later than within 1-7 business days, in the manner chosen by the Customer when placing the Order. In the case of ordering Products with different delivery times, the delivery date is the longest given date. When ordering Products with different delivery times, the Customer has the option to request delivery of the Products in parts or to deliver all Products after completing the entire order.
The start of the period for delivery of the Product to the Customer is counted from the date of crediting the Seller’s bank account with due payment.
Customer with registered Account may track the movement and location of parcels with ordered Products as well as the time of anticipated delivery.
Any dates quoted for delivery of Products are approximate. The Seller shall not be liable for any delay in delivery of Products caused due to conditions out of its reasonable control, which by its nature could not be foreseen or, if it could have not been foreseen, was unavoidable (a "Force Majeure"). For the purpose of this clause Force Majeure event shall include, but is not limited to:
- strikes, lockouts;
- acts of God;
- weather conditions;
- COVID-19 closures;
- epidemics o similar events;
- natural disasters or extreme adverse weather conditions.
RETURN TERMS:
The following Return Terms apply to return policy of Products ordered through the Online Store accessible via https://honesy.eu and the Consumer’s right to withdraw from the Sales Agreement concluded through https://honesy.eu.
Capitalized terms and expressions used in this Return Terms shall have the meaning as indicated in Terms and Conditions accessible under the URL: https://honesy.eu.
1. Any Products cannot be returned and any Orders once approved and processed cannot be canceled unless it is stated otherwise under these Terms and Conditions.
2. The Consumer may withdraw from the Sales Agreement without giving any reason within 14 days of delivery of the ordered Products.
3. In the case of a Sales Agreement that includes many Products that are delivered separately, in batches or in parts, the date specified in paragraph 1 runs from the delivery of the last item, batch or part.
4. The Consumer may withdraw from the Sales Agreement by submitting a declaration of withdrawal to the Seller. To meet the deadline for withdrawing from the Agreement, it is sufficient for the Consumer to send a statement before the expiry of this period.
5. The statement may be sent by traditional mail, fax or by e-mail. The Seller shall immediately send the Consumer to the e-mail address provided by the Consumer confirmation of receipt of the declaration of withdrawal from the Sales Agreement.
6. In the event of withdrawal from the Sales Agreement, the Sales Agreement shall be deemed not to have been concluded. In the event of withdrawal from the Agreement, the Seller shall immediately return to the Consumer, not later than within 14 days from the date of receipt of the Consumer’s statement on withdrawal from the Sales Agreement, all payments made by him, without the cost of delivering the Products.
7. The Seller will refund the payment to the Consumer’s bank account.
8. The Seller may withhold the reimbursement until the Product is received back or until proof of its return is provided to him, whichever occurs first.
9. The Consumer bears the direct costs of returning the Product, including the cost of returning the Product, if, due to its nature, the Product could not be returned by regular mail.
10. The Consumer is responsible for reducing the value of the Product resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the Product.
11. If, due to the nature of the Product, it cannot be sent back by regular mail, information about this and the cost of returning the Product will be provided by contacting us at [email protected].
12. Except for other cases provided for by law the Consumer’s right to withdraw from the Sales Agreement is not entitled to the Consumer in relation to the agreement:
- in which the subject of the service is a non-prefabricated item, manufactured according to the Consumer’s specification or serving to satisfy his individual needs;
- in which the subject of the service is an item delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons, if the packaging was opened after delivery;
- in which the subject of the service is an item that deteriorates quickly or has a short shelf-life;
- for the provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the commencement of the service that after the Seller has fulfilled the service, he will lose the right to withdraw from the Sales Agreement;
- in which the subject of the service are items that after delivery, due to their nature, are inseparably connected with other items;
- for the delivery of digital content that is not recorded on a tangible medium, if the performance began with the Consumer’s express consent before the deadline to withdraw from the agreement and after informing the Seller about the loss of the right to withdraw from the agreement.
